common issues

iCloud Sync

 

Most mails received are because of unavailable sync or failing sync. In all cases these issues could be fixed by one of the steps from this list. 

  • Check that you have purchased Planny Pro, Planny Teamwork or Planny Premium
  • Check the option "iCloud Sync" inside the Settings of Planny
  • Make sure, iCloud is enabled on your iOS device or Mac
  • Make sure iCloud Drive is also enabled
  • Make sure all your devices use the same AppleID and are logged in
  • Restart your iOS device or Mac and make sure, that you're logged into iCloud
  • Give it some time ....  

Still having an issue? Contact me via mail


Purchases and Subscriptions

 

Planny Pro

Planny Pro was an add on for Planny to unlock all features (except Planny Teamwork) with a single purchase.

 

Planny Teamwork

Planny Teamwork was an add on for Planny to enable collaboration with others. It's a subscription that automatically renews until cancelled (see below for more information). 

 

Planny Premium

Planny Premium is a single add on, that is available as one-time purchase or subscription. It combines the old Pro and Teamwork purchases. 

 

I bought Teamwork/Premium but it doesn't work

Every subscription purchase has to be validated by servers. Depending on your network provider's restrictions or usage of VPN this validation can fail. Please check everything before contacting.

 

Cancel subscription

Developers aren't able / allowed to build in a "Cancel subscription" button inside apps. Instead Planny features a "Manage subscriptions" Button inside the Purchases View. Else you can do the following:

  • Go to Settings > [your name] > iTunes & App Store.
  • Tap your Apple ID at the top of the screen.
  • Tap View Apple ID. You might need to authenticate your Apple ID.
  • Tap Subscriptions.
  • Tap the subscription that you want to manage.
  • If you're being charged for a subscription, but you don't see it in your list of subscriptions, it might be billed through someone other than Apple. Learn what to do if you still can’t view your subscription.
  • Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.

Teamwork

 

"I don't see any changes"

Make sure that Cloud-Sync is enabled. If your subscription expired one time, Cloud-Sync is automatically disabled.

  

"I don't see any of my invited people"

Make sure that they activated "Find my via iCloud", else you can't see them.

 

"My friends don't have a profile picture or name"

They can set these up in the Productivity screen. Note, that these changes will take some time to be visible.

 

Are there any other bugs? Please provide a bugreport so this issue can be fixed within hours.


Apple Watch


Sync

Planny uses a special iCloud sync to sync between Watch and Phone, not the standard bluetooth sync. This enables more bandwidth and the transfer of more data and also enables Planny without iPhone over LTE.

 

iCloud Sync requires Planny Pro or Premium, to sync your data you need to purchase on iPhone, iPad or Mac. 

 

  

Complications

Complications don't automatically update, because this isn't possible with current technology provided by Apple. There are some time intervals available, when Planny will update the complications if network is good and battery isn't too low. 


Repeating Tasks / Routines

 

How they work

Routines appear inside the "For you" section or automatically, when you plan your day. You can find all existing routines inside the routines section of the "More" tab

 

I don't see them inside the Forecast/Inbox/Calendar

They don't appear there, just on the specific day they should be done. This avoids spamming your views. 

 

How to create

 

Create a task anywhere. Then tap the task and select "Routine" to create a routine from using the task.  


Productivity Points

 

Planny has a built in productivity system to improve your productivity. You earn points for each task you create and complete, but you also lose points for every task you shift or forget. The weekly ranking shows a ranking based on the productivity points of your friends. 

 

How do I add people?

Just invite people to download Planny. Then they have to accept the "Find me via iCloud" feature and after a maximum of 24 hours you can find your friends

 

How do I add a photo or edit my name?

Just tap the name field or the picture to change.

 

My points don't update

Productivity points update every 24 hours. 


Notifications

 

Planny supports two types of notifications. Local notifications for things like reminders and push notifications for teamwork.

 

Local notifications

To receive local notifications make sure to enable Push Notifications inside the iOS settings.

 

Push notifications

To receive push notifications make sure to enable Push Notifications inside the iOS settings. 

Also activate background refresh in the iOS settings. Make sure that the app wasn't closed by swiping. After the app is completely closed you won't receive any notifications. Also, because of iOS power management, notifications might not always get delivered. In addition to that, notifications only work on iOS 12 or later. On older notifications they might not get delivered.